Privacy Policy

Effective Date: July 23, 2025

Information Collected: We collect the following types of information:

  • Name and contact information

  • Files submitted for transcription (audio, video, text)

  • Details provided in inquiry or service request forms

Purpose of Collection: Your data is collected for:

  • Assessing service requests

  • Communicating with you

  • Delivering completed transcripts

  • Internal record-keeping

Consent to Cross-Border Data Transfer: This site is hosted on servers provided by Yola in the United States. By submitting your data, you explicitly consent to its transfer and storage outside Canada, and understand it may be subject to U.S. laws.

Data Security: We take reasonable precautions to protect your data, including:

  • SSL-secured site (HTTPS)

  • Secure access to client-submitted files

  • Regular deletion of completed projects

However, no method of transmission over the Internet is 100% secure. Submitting information is at your discretion.

Retention and Deletion: By using this website and submitting any personal or sensitive information, including legal documents and transcription files, you acknowledge and agree that such data will be retained securely for up to six (6) months from the date of submission. After this period, the data will be permanently deleted unless otherwise requested in writing. If you do not agree to this retention period, please do not submit your information through this website and contact us directly to discuss alternative arrangements.

Breach Notification: In the event of a data breach that poses a risk of significant harm, affected individuals and the Office of the Privacy Commissioner of Canada will be notified promptly, in accordance with Canadian law.

Your Rights: Under Canadian privacy laws, you have the right to:

  • Request access to your data

  • Request correction or deletion

  • Withdraw consent at any time

Requests can be sent to: fitzpatricktranscripts@outlook.com

Third-Party Services: This site may use third-party platforms (e.g., email, file storage) to process data. We ensure these services meet reasonable data protection standards but note that data may be stored outside Canada.

Updates: We may update this policy from time to time. The most recent version will always be posted on this page.

Cookie Policy: We use cookies on this site to improve functionality, analyze usage, and personalize content. By continuing to use the site, you agree to our use of cookies. You can manage or disable cookies via your browser settings, but this may affect site performance.